Privacy Policy

Last Updated: January 26, 2026

1. Introduction

Welcome to Abrewanana, a herbal center hospital providing both physical and spiritual healing through traditional herbal medicine and holistic wellness practices. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account: Full name, email address, phone number
• Make a purchase: Shipping/delivery address, payment information
• Use authentication services: Information from Google Sign-In or Apple Sign-In
• Contact us: Any information you provide when you reach out to customer support

2.2 Usage Information

We automatically collect certain information when you use our App:

• Order history and transaction details
• Cart and wishlist items
• Device tokens for push notifications
• App usage patterns and preferences
• Device information (model, operating system, unique identifiers)

2.3 Information We Do NOT Collect

We do not collect or store profile photos or any biometric data beyond what is required for device-level authentication (Face ID/Touch ID, which is handled locally on your device).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our herbal healing services and products
• Process and fulfill your orders
• Send you order confirmations, updates, and delivery notifications
• Respond to your inquiries and provide customer support
• Send you promotional communications (with your consent)
• Detect, prevent, and address fraud, security issues, and technical problems
• Analyze usage trends to improve the App's functionality
• Comply with legal obligations

4. How We Share Your Information

4.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our App and conducting our business:

• Supabase: Cloud database and backend services for secure data storage
• Paystack: Payment processing services for secure transactions
• Google (Firebase Cloud Messaging): Push notification delivery
• Google Sign-In / Apple Sign-In: Authentication services

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication protocols (OAuth 2.0)
• Regular security assessments and updates
• Limited employee access to personal information
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information at any time through the App's settings.

6.2 Account Deletion

You may delete your account at any time through the App settings. Upon deletion, we will remove your personal information from our active databases, though some information may be retained for legal or business purposes.

6.3 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your notification preferences in the App.

6.4 Push Notifications

You can disable push notifications at any time through your device settings or the App's notification preferences.

6.5 Third-Party Authentication

If you signed in using Google or Apple, you can revoke access through your respective account settings.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except for information we are required to retain for legal or regulatory purposes.

8. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country or jurisdiction where data protection laws may differ. By using our App, you consent to the transfer of your information to Ghana and other countries where our service providers operate.

10. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated policy in the App
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the App or via email

Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

12. Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information below.

13. European Users (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information below.

15. Consent

By using our App, you hereby consent to our Privacy Policy and agree to its terms.

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